Greetings, cherished souls and seekers of the extraordinary. At Angel Clothing Shop, we are devoted to ensuring your journey through our darkly elegant collections is seamless and enchanting. Below, you will find detailed guidance on our shipping and returns policies, crafted with the same reverence and passion that defines our unique offerings.
Shipping Information
We strive to dispatch your carefully curated items with haste and precision. Your order is a sacred pact, and we honor it with swift processing and reliable delivery.
Order Processing Time: All orders are processed within 1-2 business days after payment confirmation. During peak seasons or unforeseen circumstances, slight delays may occur, but we will keep you informed every step of the way.
Shipping Methods & Delivery Times:
- Standard Shipping: Offered via DHL or FedEx for a flat fee of $12.95. Delivery typically occurs within 10-15 business days after dispatch. This service includes tracking and insurance for your peace of mind.
- Free Shipping: Available for orders over $50, using EMS. Delivery takes approximately 15-25 business days after dispatch. While this method is economical, tracking may be limited; we recommend it for patient souls seeking to save.
Note: We ship globally but exclude certain remote areas and parts of Asia due to logistical constraints. If you reside in an excluded region, we apologize for any inconvenience and invite you to contact us for alternatives.
Returns & Exchanges Policy
We believe every item you choose should resonate with your spirit. If it does not, our returns and exchanges policy is designed to offer a graceful resolution. However, to preserve the magic and integrity of our products, please note the following:
We accept returns and exchanges for unworn, unwashed, and undamaged items in their original packaging with all tags attached within 15 days of your receipt of the order.
Non-Returnable Items: For reasons of hygiene and the sacred nature of certain pieces, we cannot accept returns or exchanges on the following:
- All Lingerie
- All Hosiery
- Altar Decor & Alchemy Homeware (due to their personal and often spiritual significance)
Additionally, any item not in its original condition, damaged, showing signs of wear, or missing tags will not be eligible for return or exchange.
The Return & Exchange Process
To initiate a return or exchange, follow these steps to ensure a smooth and efficient experience:
- Contact Our Coven: Within the 15-day window, send an email to [email protected] with the subject line “Return/Exchange Request – [Your Order Number]”.
- Provide Details: In your email, include your full name, order number, the item(s) for return/exchange, and the reason. For exchanges, specify the desired new item (name and product code if possible).
- Await Authorization: Our team will respond within 1-2 business days with a Returns Authorization Number (RAN) and instructions. Do not send items without this authorization.
- Prepare Your Parcel: Securely pack the item(s) in original packaging, include a copy of your order confirmation or a note with your RAN and name, and mail it to the provided address. We recommend using a tracked and insured shipping service, as you are responsible for return shipping costs.
Email Template for Your Convenience:
Subject: Return/Exchange Request – [Your Order Number] Dear Angel Clothing Shop Coven,
I wish to initiate a [return/exchange] for an item from my recent order.
Order Number: [Your Order Number] Full Name: [Your Full Name] Item(s) for Return/Exchange: [Item Name, Size, Color] Reason for Return/Exchange: [Details] [For exchanges only:] I would like to exchange this for: [Desired Item Name and Product Code/SKU if known].
I look forward to receiving my Returns Authorization Number and further instructions.
Thank you,
[Your Full Name] [Your Phone Number]
Refunds & Financial Returns
Once we receive and inspect your returned item, we will process your request with care:
- Refunds: Approved refunds will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal) within 10 business days after inspection. Note that the original shipping cost is non-refundable.
- Exchanges: For size or color exchanges, we will ship the new item promptly upon processing your return. If the new item has a different value, we will refund the difference or charge the balance via your original payment method.
Final Blessing
We are eternally grateful for your trust and patronage. Our mission is to adorn your journey with dark romance and unwavering integrity. Should you have any questions or need assistance, our guardians of customer delight are here to serve you.
Email: [email protected]
Website: www.boldclothingdeals.com
Address: 819 Hannah Street, Charlotte, US 28273