Greetings, beloved seekers of the unique and the extraordinary. At Angel Clothing Shop, we pour our passion into curating collections that allow you to express your deepest individuality. We understand that each piece you choose—be it an intricate piece of Alchemy Gothic jewellery, a whimsical Alice in Wonderland treasure, or a meticulously crafted steampunk accessory—is a vital part of your story. However, we also know that sometimes a tale needs a slight rewrite.

Should an item not meet your expectations or fit your vision perfectly, our Returns & Exchanges policy is designed with reverence and ease in mind, ensuring your journey with us remains nothing short of magical.

Our Returns & Exchanges Policy

We gladly accept returns and exchanges for unworn, unwashed, and undamaged items in their original packaging with all tags attached within 15 days of you receiving your order.

Please Note: For the sanctity and intimacy of certain items, we cannot accept returns or exchanges on the following:
  • All Lingerie (for hygiene reasons)
  • All Hosiery (for hygiene reasons)
  • Altar Decor & Alchemy Homeware (due to the personal and often sacred nature of these items)
  • Any item that is not in its original condition, is damaged, shows signs of wear, or is missing its original tags.

The Ritual: How to Initiate a Return or Exchange

To begin the process, please follow these steps to ensure we can assist you swiftly and efficiently.

  1. Contact Our Coven: Within the 15-day window, send us a formal request via email at [email protected]. Please use the subject line “Return/Exchange Request – [Your Order Number]”.
  2. Provide Details: In your email, include your full name, order number, the item(s) you wish to return or exchange, and the reason for the return. For exchanges, please specify the new item you desire.
  3. Await Our Correspondence: Our dedicated team will respond within 1-2 business days with a Returns Authorization Number (RAN) and detailed instructions on where to send your package. Please do not send any items back without this authorization.
  4. Prepare Your Parcel: Securely pack the item(s) in their original packaging, include a copy of your order confirmation or a note with your RAN and name, and mail it to the address provided. We highly recommend using a tracked and insured shipping service, as you are responsible for the return shipping costs.

Template for Your Return/Exchange Request

To make this process even simpler, you may use the template below for your email.

Subject: Return/Exchange Request – [Your Order Number] Dear Angel Clothing Shop Coven, I wish to initiate a [return/exchange] for an item from my recent order. Order Number: [Your Order Number] Full Name: [Your Full Name] Item(s) for Return/Exchange: [Item Name, Size, Color] Reason for Return/Exchange: [Please provide details] [For exchanges only:] I would like to exchange this for: [Desired Item Name and Product Code/SKU if known]. I look forward to receiving my Returns Authorization Number and further instructions. Thank you, [Your Full Name] [Your Phone Number associated with the order]

The Refund: Returning to the Source

Once we receive and inspect your returned item, we will process your request.

  • Refunds: Your refund will be processed to the original method of payment used at checkout (Visa, MasterCard, JCB, or PayPal). Please allow up to 10 business days for the refund to be reflected in your account after we have approved it. The original shipping cost is non-refundable.
  • Exchanges: For size or color exchanges, we will ship the new item to you as soon as we process your return. If the new item is of a different value, we will either refund the difference or charge the remaining balance via your original payment method.

Final Incantation

We believe in the beauty of your unique expression and stand behind the quality of our extraordinary collections. Should you have any further questions or require assistance, do not hesitate to reach out to our guardians of customer delight.

Angel Clothing Shop Coven
Email: [email protected]
Website: www.boldclothingdeals.com

Thank you for allowing us to be a part of your alternative fashion journey. We are eternally dedicated to serving you with both dark elegance and unwavering integrity.