Faq

Welcome, free spirits and dark romantics, to Angel Clothing Shop. We understand that your journey into alternative fashion is unique, and you may have questions along the way. Below, we’ve gathered answers to some of the most common inquiries to ensure your experience with us is as magical and seamless as our collections.

Products & Style

What styles of products do you offer?

We specialize in alternative fashion and unique self-expression. Our range includes Steampunk accessories, Alchemy Gothic and Homeware, Alice in Wonderland themed items, altar decor, plus a wide selection of clothing, footwear, jewellery, and homeware for both men and women who embrace dark romance and rebellious artistry.

Are your products suitable for everyday wear?

Absolutely! While our designs are distinctive and often statement-making, many are crafted for everyday wear. We offer a range of items from dramatic ensembles to subtle pieces that allow you to express your uniqueness daily.

Ordering & Account

How do I place an order?

Simply browse our collections, select your desired items, and proceed to checkout. You can purchase without an account, but creating one allows you to track orders and save preferences for a faster experience next time.

I forgot my password. How can I reset it?

Click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you instructions to reset your password securely.

Payment

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.

Is my payment information secure?

Yes. We use advanced encryption technology to ensure that your payment details are kept safe and confidential. We do not store your credit card information on our servers.

Shipping & Delivery

Where do you ship to?

We ship globally to most countries, excluding some parts of Asia and remote regions due to logistical constraints. Please check our Delivery Information page for details.

What are my shipping options?

We offer two options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 business days after dispatch.
– Free Shipping: Available on orders over $50, shipped via EMS, delivered within 15-25 business days after dispatch.

How long does it take to process my order?

All orders are processed within 1-2 business days from our warehouse in Charlotte, US, before they are dispatched for shipping.

Can I track my order?

Yes! Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this to follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?

Your satisfaction is paramount. If an item doesn’t resonate with your vision, you may return it within 15 days of receipt. Items must be unused and in their original packaging.

How do I initiate a return or exchange?

Please contact our support team at [email protected]. We’ll guide you through the process and help you find the perfect fit if an exchange is needed.

Are there any items that cannot be returned?

For health and safety reasons, certain items like intimate apparel and pierced jewellery may not be returnable unless faulty. Please contact us for specific details.

Contact & Support

How can I contact you?

We’re here to help! Reach out to our support team via email at [email protected]. We aim to respond to all inquiries within 24-48 hours.

Thank you for trusting Angel Clothing Shop to be part of your style quest. Explore boldly, express freely, and know that we are dedicated to serving your unique journey.

FAQ